Effective Date: December 17, 2025
Last Updated: December 17, 2025
At Bokato Cookies (“Bokato,” “we,” “us,” or “our”), we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.bokatocookies.com (the “Site”), place an order, contact us (including via WhatsApp/Instagram), or otherwise use our services.
If you do not agree with this Privacy Policy, please do not use the Site.
1) Who We Are & How to Contact Us
Data Controller/Business: Bokato Cookies LLC
Website: www.bokatocookies.com
Privacy Email: info@bokatocookies.com
Customer Support Email: info@bokatocookies.com
Business Address (if applicable): 3201 W 103 TERRACE. HIALEAH, FL 33108
2) Information We Collect
We may collect the following categories of information:
A. Information You Provide to Us
- Contact details: name, email address, phone number.
- Delivery/shipping details: address, delivery instructions, city/county/ZIP.
- Order and account details: products purchased, quantities, preferences, notes (including allergy-related notes you choose to share), order history, billing details.
- Communications: messages you send through our Site forms, email, WhatsApp, social media, or reviews.
B. Information Collected Automatically
- Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, clicks and interactions.
- Cookies and similar technologies: used for site functionality, cart/checkout, preferences, analytics, and marketing (see Section 6).
C. Information from Third Parties
- Payments: payments are processed by third-party payment processors (e.g., Stripe and/or PayPal). We do not store full payment card numbers. We may receive limited information such as payment status, tokenized references, and partial card details (e.g., last four digits).
- Social platforms: if you interact with our social media pages (e.g., Instagram), we may receive information depending on your platform privacy settings.
3) How We Use Your Information
We use your information to:
- Process and fulfill orders (confirmations, preparation, shipping/local delivery, support).
- Process payments and prevent fraud (security checks, dispute handling).
- Provide customer support (questions, issues, refunds/returns where applicable).
- Operate and improve the Site (cart, checkout, troubleshooting, performance).
- Send communications (order updates; promotional messages only where permitted/with consent).
- Analytics and advertising (measure performance and improve marketing, where enabled).
- Legal and accounting compliance (tax, recordkeeping, responding to lawful requests).
4) Legal Bases & Consent (Where Applicable)
Depending on your location, we process personal data under one or more of the following:
- Contract necessity (to complete your purchase and deliver your order).
- Legitimate interests (site security, basic analytics, service improvements).
- Consent (marketing communications, non-essential cookies, subscriptions).
- Legal obligations (tax and accounting requirements).
You may withdraw consent at any time where consent is the basis for processing.
5) How We Share Your Information
We may share your information only as needed with:
- Payment processors (e.g., Stripe/PayPal) to complete transactions.
- Shipping and delivery providers (couriers, local delivery partners) to deliver your order.
- Service providers supporting our business (website hosting, e-commerce platform, plugins, customer service tools, email/SMS providers, analytics providers).
- Marketing/advertising partners (where enabled, for campaign measurement and optimization).
- Legal authorities if required by law, or to protect rights, safety, and prevent fraud.
We do not sell your personal information. If applicable laws define “sale” broadly (e.g., certain advertising data sharing), we provide applicable opt-out controls where required.
6) Cookies & Similar Technologies
We use cookies and similar technologies to:
- enable core site functions (cart, login/session, checkout, security),
- understand site usage (analytics),
- measure marketing (advertising cookies/pixels, if enabled).
You can control cookies through your browser settings and, where available, through our cookie banner/preferences center. Disabling essential cookies may affect Site functionality.
7) WhatsApp, SMS, and Email Communications
If you contact us through WhatsApp or other messaging channels, we will use your information to:
- respond to requests,
- confirm orders,
- provide delivery/shipping updates.
Marketing: We will only send promotional messages when you opt in or where permitted by law. You can opt out anytime (e.g., unsubscribe link in emails, or message us to stop).
8) Allergy and Dietary Information (Voluntary)
Our products may contain or come into contact with allergens. If you voluntarily share allergy or dietary information, we use it only to assist with order preparation and customer support, and we treat it with care.
9) Data Retention
We retain personal information only as long as necessary to:
- fulfill orders and provide support,
- meet legal/tax/accounting obligations,
- resolve disputes and enforce agreements.
10) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure. Please use strong passwords (if applicable) and avoid sharing sensitive details over insecure channels.
11) Your Rights and Choices
Depending on your location, you may have rights to:
- access, correct, or delete your personal information,
- request a copy of your information,
- object to or restrict certain processing,
- withdraw consent (for marketing/cookies where applicable).
To exercise your rights, contact us at info@bokatocookies.com with the subject line “Privacy Request.”
California residents (if applicable): You may have rights under the CPRA/CCPA, including access, deletion, correction, and opting out of certain sharing for cross-context behavioral advertising. We will respond as required by law.
12) Children’s Privacy
Our Site is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can delete it.
13) International Users
If you access the Site from outside the United States, your information may be processed in the U.S. or other countries where our service providers operate. We take reasonable steps to protect your data consistent with applicable laws.
14) Third-Party Links
The Site may contain links to third-party websites or services (e.g., Instagram). We are not responsible for their privacy practices. Please review their policies separately.
15) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the dates above. Material changes will be communicated through reasonable means.
16) Contact Us
If you have questions about this Privacy Policy or how we handle your information:
Email: info@bokatocookies.com
Website: www.bokatocookies.com
