1. Shipping Schedule
- We ship orders Monday through Wednesday to ensure freshness and avoid delays over weekends.
- Orders placed after 12:00 PM EST on Wednesday may be held and shipped the following Monday to maintain quality.
- Shipping dates are based on your delivery location and carrier availability.
2. Delivery Timeframe
- Most orders arrive within 1–2 business days after dispatch, though transit times may vary depending on your location.
- Delivery times are estimates and may be affected by carrier delays, weather conditions, or holidays. We’ll do our best to keep you informed if delays occur.
3. Freshness Guarantee
- To ensure your cookies arrive fresh, we carefully package each order and avoid shipping if the package would be in transit over a weekend.
- All orders are shipped using reliable carriers with tracking information provided.
4. Shipping Rates & Options
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- We offer standard shipping (1–2 business days) and, where available, expedited options for faster delivery.
5. Order Tracking
- Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor its progress.
6. Shipping Restrictions
- We currently ship within the United States only.
- Some remote or rural areas may have longer delivery times. Please check with us if you’re unsure about your location.
- We do not ship to P.O. Boxes
7. Damaged or Lost Orders
- If your order arrives damaged or doesn’t arrive, please contact us within 48 hours of delivery (or expected delivery) at info@bokatocookies.com. We’ll work with you to resolve the issue promptly.
8. Important Notes
- Please ensure your shipping address is accurate at checkout, as we cannot redirect packages once they’ve shipped.
- During peak seasons or holidays, shipping schedules may be adjusted. We’ll communicate any changes in advance.
For any questions about our shipping process, reach out to us at info@bokatocookies.com. We’re here to ensure your Bokato Cookies arrive fresh, fast, and ready to enjoy!
