Shipping Policy 

1. Shipping Schedule  

  • We ship orders Monday through Wednesday to ensure freshness and avoid delays over weekends.  
  • Orders placed after 12:00 PM EST on Wednesday may be held and shipped the following Monday to maintain quality.  
  • Shipping dates are based on your delivery location and carrier availability. 
     

2. Delivery Timeframe 

  • Most orders arrive within 1–2 business days after dispatch, though transit times may vary depending on your location.  
  • Delivery times are estimates and may be affected by carrier delays, weather conditions, or holidays. We’ll do our best to keep you informed if delays occur. 
     

3. Freshness Guarantee  

  • To ensure your cookies arrive fresh, we carefully package each order and avoid shipping if the package would be in transit over a weekend.  
  • All orders are shipped using reliable carriers with tracking information provided. 
     

4. Shipping Rates & Options  

  • Shipping costs are calculated at checkout based on your location and selected shipping method.  
  • We offer standard shipping (1–2 business days) and, where available, expedited options for faster delivery. 
     

5. Order Tracking  

  • Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor its progress.  

6. Shipping Restrictions  

  • We currently ship within the United States only.  
  • Some remote or rural areas may have longer delivery times. Please check with us if you’re unsure about your location. 
  • We do not ship to P.O. Boxes 
     

7. Damaged or Lost Orders 

  • If your order arrives damaged or doesn’t arrive, please contact us within 48 hours of delivery (or expected delivery) at info@bokatocookies.com. We’ll work with you to resolve the issue promptly. 
     

8. Important Notes 

  • Please ensure your shipping address is accurate at checkout, as we cannot redirect packages once they’ve shipped.  
  • During peak seasons or holidays, shipping schedules may be adjusted. We’ll communicate any changes in advance. 
     

For any questions about our shipping process, reach out to us at info@bokatocookies.com. We’re here to ensure your Bokato Cookies arrive fresh, fast, and ready to enjoy! 

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